We make every possible effort to ensure that you have the best experience while studying at DSPSR. However, we know that there may be occasions when you are dissatisfied with some aspects of your experience at the University. Every student has a right to write a DSPSR Review or make a complaint.
What is a DSPSR complaint?
“A complaint is a term of dis-satisfaction made to a department or person in authority at DSPSR, where a resolution is expected for sure”.
The Student Complaints Dept. is concerned in listening to all complaints, no matter how little they might seem. Whether you would like to make an informal or formal complaint, we can guide you through the process as well as help you understand DSPSR’s complaints handling guidelines, process and policies.
Who can make a complaint in DSPSR?
Each and every person associated to DSPSR is able to make a complaint. This includes all current and prospective DSPSR students, as well as past students (Alumni), normally up to 12 months after completion of their studies.
Types of DSPSR complaints
Any type of complaint can be made which will be discussed and the required steps will be taken to resolve the complaints. Typically we include,
- a failing in a University service, academic or non-academic
- insufficient facilities
- poor teaching or supervision
- the behavior of a member of staff
- misinformation about academic programs
The Student Complaints Dept. is available to arrange a meeting with you to discuss your issues or concerns, and advise of possible options available to you.
If you are unhappy with any service you have received, then you are encouraged to first talk directly with the person responsible or the dept. concerned.